Kudos to your wife for not giving up and making them actually do their job. Announcing Our 2023 Cruisers' Choice Award Winners! They are both correct. Announcing Our 2023 Cruisers' Choice Award Winners! Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. I just ticketed yesterday, got my seats, and ready to go. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Access fares lower than most public prices. Until they straighten out their internal messes I'm not going to book anything more through them. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, you've always chosen Princess Cruises for its service and dedication as The Consummate Host. Nice 1 stop get home before midnight flights. October 10, 2009. CruiseHealth FAQ. #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship Call-back available YES. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. It has been like this for the last month now. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. Air charges are non-refundable (e.g. Get personalizedsuggestions based on when and where you sail. It was their schedule change that caused your issue. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. Payment is due immediately upon time of air booking. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. They will put you on hold while they call the EZ Air folks. On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. I would rather be the one in control of my flights. Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. After hours support is available in the event of en route delays. Until - suddenly - the original flight route was back. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Delta is a mess. Payment is due immediately upon time of air booking. Plus, you'll find a host of other exciting benefits: And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! Princess has no control over seat assignments, and any changes are at the discretion of the airline. I have never been able to call them directly. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. An airline credit memo will be recorded minus applicable fees. 1-800-774-6237. Mark Inappropriate. Log in to view and manage all your bookings Log In If you would like to create an account, register here. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Call 1800-PRINCESS and ask the rep. Im not one to wait around so I used the confirmation number to look up our flights on Delta. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. To learn more, contact us or see your Travel Advisor. I fly almost 100% Delta. Maybe someone out there has a direct number. And I really wanted to get to Guernsey.). To learn more, see your travel agent or call 0344 338 8663. Do I have to change both? We will now be paying for a flight we will not be. If your flight is cancelled or you have a last minute emergency,how would you get through to them? The numbers are also listed on your boarding pass. Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . Click here to reload the page in order to enable certain features. They are both correct. Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. Thanks for posting those numbers. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. I suspect that a lot of what @CineGraphicsays could very well be the case. Years in Business: 64. Business Started: 4/7/1959. Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. Click here to reload the page in order to enable certain features. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. Department you're calling Customer Service. I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. A week later it's til hasn't changed so I called united. See for yourself! This definitely sounds like it could all be attributable to Delta scheduling. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Two weeks ago I had a flight on AA changed 48hrs before the flight. The fault is with the airline not informing others of there updated schedule. Not that unusual especially now. Lobstermobster, April 22, 2022 in Princess Cruises. If you leave next Monday then your flight should be ticketed. "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. Click here to reload the page in order to enable certain features. ? Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Powered by Invision Community. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. They were able to make it work. Powered by Invision Community. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Should I be buying my own air at this point? Was not going to get to FLL to embark. Perseverance pays off! By Fees apply within 54 days. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Is there a different number to call once your out of the US? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. This is a dedicated phone number, not the Princess contract number. Payment is due immediately upon time of air booking. It took EzAir a couple of days to say there was a itinerary change. I believe if you booked your cruise in US dollars, the EZAir fares will also be priced in US dollars. I imagine they have access to that kind of info. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. trbarton, January 21, 2019 in Princess Cruises. Cancellation Policy. They were of absolutely no help. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. Does anyone know the number for EZ Air that you call if you have any problems? . When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. While you can use a credit card of choice and still earn rewards, you wouldn't be able to redeem points if . Since often posts are about problems with services I thought I would post about when it worked well. Posted October 6, 2018. I just talked to Princess & verified those numbers. So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. In our case, Princess hasnt updated there flight schedule with the airline schedule. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Powered by Invision Community. Trip insurance, and through EZAir Princess guarantees to get us there. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Crew Appreciation. Today, I contacted Princess Ez-air (option #4) and James . No fee until 45 days prior to departure. In our case, Princess hasnt updated there flight schedule with the airline schedule. Call picked up by a real person YES. If the flights have been paid for by Princess- I always call Delta. EZAir used to be easy and reliable. We are dealing with the same thing with a Delta flight on May 29. Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. No fee until 45 days prior to departure. This is just what I needed. I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). That being saidI wish there was a better way to get hold of the EZAir people. It's called In Route Assistance. Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. By Powered by Invision Community. This special number is operational only in the United States and Canada. Option #2: Search by Phone Number . Princess MedallionClass FAQ. I need answers - we leave in 9 days!!! I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Their price is lower than the airlines,that's why I am asking. Airlines are cancelling flights like never before. Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. Go to flights then "Add / Modify Booking'". Navigate phone maze to a human Press 2 then 3. Does anyone know the number for EZ Air that you call if you have any problems? Last minute emergency is what? Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. You can do it online. We decided to use EZair because of the discount Princess was offering on flights. Good job Delta! Restricted. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Question - should I care that Princess hasnt notify me? December 20, 2010. That's a mess. I have Air Canada booked through EzAir for August. Outside of the United States and Canada you may reach us at 661-284-4410. They will put you on hold while they call the EZ Air folks. You can't use travel points to purchase your flights. You may call us toll-free at 800-545-0008. Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? It seems as though Princess has no say or control over EZAir. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Not that unusual especially now. Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. Tom AF-1 12.4k March 4, 2007 Cincinnati. Call center hours 24 hours, 7 days. trbarton, January 21, 2019 in Princess Cruises. Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. So after reading your post, I decided to go for it and got on chat with Delta. We booked EZair as we got in on the free gratuities and free air deal. no cash back). I have received notification from Air Canada each time. no cash back). First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Air charges are non-refundable (e.g. Location of This Business. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Cancelflexible airfareup to 45 days prior to departure with nofees. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. . My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. 24844 Avenue Rockefeller, Valencia, CA 91355-3467. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Its called In Route Assistance. One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. Then after pushing her further she said to call the main Princess number. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm At this point, this flight is no different than any other ticket that you purchased on your own. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Ive tried it; thats why I was hoping someone had a direct number. Our representatives will record your new flight information into your booking record.". Posted July 10, 2013. Air payment is due on the date of the final cruise payment not at the time of air booking. It also offers Late Arrival Protection something not offered by other major air booking websites. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Our flights for our May cruise changed on the United website in February. Luckily I check with the airline app for the latest flight time. By Air payment is due on the date of the final cruise payment not at the time of air booking. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. Princess has no control over seat assignments, and any changes are at the discretion of the airline. Phone number to dial 800-774-6237. So I called Princess and got no help just a response to wait for an email. It could be the airline not informing Princess. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. Princess representatives are available to answer this emergency en route line from. What a concept, customer service actually doing their job! Very important to have ifneeded using EZ Air. Future Cruise Credits (FCC) Travel Documents. I tested this out this morning with other ticket agency and they show the same as Princess. I tell you how it works and why it is a great servic. Two of them were minor but the last had me leaving FLL about the same time the shipped docked. Its called In Route Assistance. RDC1 4.4k December 20, 2010 #3 Posted April 28, 2017 Murray said: Does anyone have an email address for. Click here to reload the page in order to enable certain features. To learn more, see your travel agent or call 0344 338 8663. By If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. 0. Im glad that this ended up working out for you! Sometimes we'll book two days before if there's a chance of experiencing jet lag. Air Canada has changed one of the flight times 3 times. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. tillys mom, May 5, 2019 in Princess Cruises. Your flights will be updated soon." They will put you on hold while they call the EZ Air folks. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? Announcing Our 2023 Cruisers' Choice Award Winners! Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. I just discovered this isnt Princess fault. EZAir is impossible to contact directly and 3 calls to Princess did not help. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. Rest easy that you'll make your cruise if flights are delayed or canceled on the day of travel and get home if you miss flights because of your cruise or transfer. Announcing Our 2023 Cruisers' Choice Award Winners! There *used* to be a direct line you could callbut I think that was maybe 5 years ago. They were probably busy making corrections for people leaving in the next two days, hence your long wait time. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. 1. And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. Anyone else been through this - what should I expect that Princess will do? Announcing Our 2023 Cruisers' Choice Award Winners! I'm not sure whats up with Princess these days. 19952023, The Independent Traveler, Inc. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. By 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Luckily I check with the airline app for the latest flight time. You have to figure out who is responsible as this is so vague. Air charges are fully refundable until 45 days prior to departure. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Fees apply within 45 days. I do not believe you can contact Princess EZAir directly. I was on princess many years ago. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. They are both correct. Average wait. Of course that's the regular Princess number and they won't let you speak with EZ Air. I've read all the horror stories, but out flight is only 1-1/2 hours. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. By Once you have clicked the Princess EZair . Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! Gulf Breeze FL. Thank you very much. It's called In Route Assistance.. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Lesson learned - you gotta really push back! Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Changes are not permitted and will result in 100% cancellation fee. This past Monday I finally got the notice, almost two months after the change was made by United. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world.