This increased the number of residents able to book their own appointment to 55% a further 25% decrease in the number of reported repairs needing a call. Leeds, LS2 7EW It also allows them to book appointment slots for more simple repairs at a time that suits them. The results have been immediate. We will let you know if there is a different process for dealing with the matter, we aim to respond to this stage within an average of 15 working days (10 working days for, a senior officer from the service you are complaining about or an appointee will oversee an investigation, which will focus on resolving the issue(s) you have raised, well contact you to inform you of the outcome of the investigation and the action taken to resolve your complaint. Save money, stay hydrated and prevent plastic pollution at the source by using the free Refill app, or look for the Refill droplet in shop windows. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition. Local Government Ombudsman An officer will be asked to respond to the matters raised and their decision will be final. This became Hackney councils first digital service to successfully pass the Local Government Digital Service Standard assessment. Watch our video about tackling damp and mould in the home. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. Thats why we are now partnering with LSA and RIBA to mark this moment through the award to create a lasting legacy in architecture and diversity.We have also worked with other councils to develop a shared statement that sets out an understanding of what racism is and what anti-racism means. If you are reporting an external or communal area repair, you must report the repair via telephone. For this I am truly sorry. Based on what we learnt, we designed and implemented some changes to the service. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. We want to learn from our mistakes and so we can prevent similar problems in the future. in some cases it may be possible to resolve your complaint without the need for a full investigation. To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. We will attend an immediate repair within two hours. View map, The Lighthouse - is an enhanced version of the system that was in place before the cyberattack. We give the donated toys to charitable organisations and educational centres, for children across the borough. Their journey has been long and difficult, but the Lawrence family's resilience did not falter. Hackney Repairs Hub frontend Allows agents and managers to raise, review, approve and close work orders. The next steps are to complete ongoing reviews of the service. 84 reviews from Hackney Council employees about Hackney Council culture, salaries, benefits, work-life balance, management, job security, and more. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. The Mayor of Hackney has set out an action plan. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. Click on the Start button to get going. 36-38 The Calls While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. The project was established when Hackney Councils public health and football development teams approached Celtic FC Foundation after local refugees and asylum seekers said that they wanted more football-based activities and opportunities to exercise and build friendships and new networks.Saturdays tournament was the final stage of the project, a pilot aimed at improving physical and mental health outcomes of asylum seekers living in hostel accommodation in Hackney. Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. 0113 212 0687 1 King's Cross Bridge 6617101. A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. If the call is outside of normal office hours our emergency repairs team will deal with it in the same way. Weve teamed up with Plastic Free Hackney to run sessions targeting residents on a low income to help them ditch single-use plastic products and make their own low-cost and plastic free cleaning and toiletries products. Coffee and hot drinks are free if you bring your own mug. Start a new form. Or you can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Cllr Mckenzie with new qualified apprentices and new recruits, Cllr Clayeon McKenzie, Cabinet Member for Housing Services. Our repairs telephone number is 020 8356 3691. . By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. As part of this we have made a commitment that plumber will visit all leaks reported in our council homes across the borough by at least the end of the following day. Over the last 12 months the Council has been unable to access properties to carry out requested repairs on 3,395 occasions. Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. Beta This is a new service - your feedback will help us to improve it. In next years budget we will be sustaining this level of new investment to improve repairs and tackle damp and mould in our own homes. It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. In beta, we developed and launched Report a Repair and made it available more widely to real users. You can take some simple steps to reduce condensation, helping to prevent damp and mould. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. Anyone wanting to report a repair or find out how their request is progressing should call020 8356 3691(Mon-Fri 8am-7pm; Sat 9am-1pm). Weve teamed up with GetComposting to offer discounted home compost bins. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. Residents and visitors are invited to attend a special free event and display commemorating the 40th anniversary of the campaign for St Leonards Hospital, entitled 1980s People Power, at Hackney Museum on Thursday 4 May, from 6-7.30pm. There are separate processes for: You can also write to us or telephone using the contact details below. What's happening? The Dextrous Web Ltd, trading as dxw. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. Repairs Hub. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Uprising Community Club- A street party to showcase and celebrate the 75th Anniversary of Windrush, including music, poetry, dance, food, a puppet show and a fashion show. Sign in Sign in with Google. The Dextrous Web Ltd, trading as dxw. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. Around half of. Join, Hackney residents can try reusable nappies for free by, Services to help you reuse, share or trade items, suitable electronic and electric play items, Stoke Newington Library, 182 Stoke Newington Church Street, N16 0JL, Dalston CLR James Library, Dalston Square, E8 3BQ, Stamford Hill Library, Portland Avenue, N16 6SB, Shoreditch Library, 80 Hoxton Street, N1 6LP, Homerton Library, Homerton High Street, E9 6AS, Hackney Central Library, 1 Reading Lane, E8 1GQ, sustainable living, waste prevention, and circular economy, second-hand clothes, furniture and paint shops with, furniture upcycling and upcycling showcase, demonstrations on how to repair your electrical items, everything you need to know about reusable nappies, interactive activities about food waste and compost, including feely boxes with items inside to guess by touching, observing our worms live and making a paper pot and planting a seed in it to take away, Ferris is the Zero Waste App for giving and getting once-loved items for free. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. Hackney . You should also report gas leaks to National Grid. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. That means freeing up time for a busy call centre agent to process more complex cases. The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. If your repair is not an emergency, call during our office opening hours: Monday,. Find out how to tackle damp, mould and condensationto avoid damage to your homeand your health. Skip to main content. We value your comments and suggestions to help us provide better services. You can declutter your home, save great stuff from disposal and pick up items from your neighbour for free. Beta This is a new service - your feedback will help us to improve it. Delivering the Small Business Commissioner service, Running a pre-discovery to help unlock funding, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Keep iterating and improving. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. Reserve your place here. If an emergency you can call 0208356 3691." This is forming the foundations of an anti-racism action plan which will be taken to Cabinet and Council later this year and institutional change will be central to this. Reuse and repair pop-up events allow you to: We deliver them in partnership with Forest Recycling Project and Hackney Fixers. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. We have recognised the issues and have been working hard to rectify them - with the additional 1m investment made last November beginning to bear fruits with nearly half of the outstanding repairs built up by then now completed. Hackney residents can try reusable nappies for free by applying for a 70 voucher. 81 Aldwych For more information, please visit: www.lovehackney.uk/windrush-generations-festival. Calls Landing Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. However, this is all about making things as simple and easy for our residents as possible. You can donate at the following locations: We are hosting our annual Sustainability Day at Hackney Town Hall, and Hackney Service Centre on Sunday, 2 July, from 11am to 4pm. Calls Landing The Council receives around 80,000 requests for repairs a year. It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. They can book appointments for simple repairs themselves at times that suit them. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. "dxw" is a registered trademark. Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. It also allows them to book appointment slots for more simple repairs at a time that suits them. Data Controller: Hackney Council Link to Data Controller's privacy notice: Here. You use the token to get items. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. The statement is clear that the Macpherson definition is still relevant today. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done. Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. The project. If you have any issues with Repairs Hub, . This became Hackney council's first digital service to successfully pass the Local Government Digital Service Standard assessment. Anyone wanting to report a repair or find out how their request is progressing should call 020 8356 3691 (Mon-Fri 8am-7pm; Sat 9am-1pm). Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! dxw partnered with Hackney to build the Report a Repair service so residents can report the repairs they need on their homes, online 24/7.