To read the meter: press the display or display select button. If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. When you want to contact British Gas youll find lots of different ways to get in touch with them. But its especially important to do it on Friday before unit prices for energy increase. Its only open Monday to Saturday during the day: To talk to someone about buying and installing a boiler from British Gas, or replacing a British Gas boiler, call 0333 202 9450. Read the first 4 dials from left to right ignore the large dials or red dials. If you have a traditional meter, it suggests submitting your meter reading on the app or online. Simply reply to our text message with your reading. When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). Simply read the numbers from left to right just like a car odometer. If youd like to apply for the Warm Home Discount, theres a dedicated application form that you can see below: For all other queries, you can call British Gas on 0333 202 9802, The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. Managing and paying your bills, monitoring energy usage, submitting meter readings and requesting a smart meter can all be done through My Account. How often do British Gas ask for meter readings? In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. How often you submit readings will also depend on how youve chosen to pay your bills. This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). Heres a list of the tasks that you can complete without having to talk to anyone on your online account: If youd like to access your British Gas online account you can click the button below or click here to find out more about your British Gas account. No. Submitting up-to-date readings before then will prevent companies from estimating electricity use and charging the higher rate for energy used before the price is increased, energy experts have said. The purpose of a submission is to provide a more accurate reading of your usage of electricity that month. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. If it says 'KWH' it's an electricity meter. Read what we're saying about a range of issues. Speak to an expert and have your query resolved in minutes. If you prefer to have things in writing you can send a complaint letter to British Gas using the following details: If you need to make a complaint to British Gas Home Services, you can also call 0333 009 5784. Calorific values vary and the figure quoted on your bill (eg 39.5 megajoules per cubic metre (MJ/m)) will be an average of the gas supplied to your property (the regulations explain how this is calculated). 757 talking about this. Utility Switchboard is a free service provider of UK utility-industry advice and price comparison. If youre a British Gas customer and you think someone has been tampering with your meter and stealing your gas and/or electricity contact British Gas on 0800 587 2737. Youll find useful information about joining British Gas as a new customer. You can use the general online complaints form or give them a call on the phone number 0330 100 0056 Prepayment customers should call 0330 100 0303 if you have a complaint. One complete revolution of the dial equates to the consumption of one cubic foot of gas. Each region of the UK has its own gas and electricity distribution network operators (DNOs). So why not book a smart meter installation, and let your meter do the work for you. If for whatever reason you have a complaint that you would like resolved or acknowledged by British Gas, you can communicate this in a number of ways. (+ Online options). Again, this factor is prescribed in the above regulations. 100119879. If you cant get to your meter, your energy supplier might be able to give you extra help to read or move your meter. Landlords and agents can and should help with this process, though. If you dont submit readings regularly, youll receive estimated bills based on how much energy your provider thinks youve used. There is no single British Gas customer service number that deals with all enquiries. So for example, if your billing period ends on the 15th, and we get your reading on the 12th, well know exactly how much energy you used for most of the month. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Its your energy-saving app Got a smart meter? We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. British Gas encourages customers to send readings automatically via a smart meter. For all enquiries that you may have regarding your existing account, such as querying a bill or changing the way you pay your bills, the number for British Gas account enquiries will be helpful. We use cookies to ensure that we give you the best experience on our website. * Were greening buildings through innovative technologies. . My Account with British Gas is the online gateway to all British Gas domestic services. If you dont have the OVO Energy app, this is the next best way to send us your reading. This is called a smart energy monitor or an in-home display (IHD) - it either plugs into a socket or runs on batteries. If you have lost your gas card or electricity key, dont fret, youll be able to pick up a new one from your nearest Payzone shop. If you spot the mistake on the same day just send a new reading. 0:00 / 1:48 Intro How to Read a Gas Meter and Submit a Reading - British Gas British Gas 16.2K subscribers Subscribe 159K views 8 years ago See how to accurately read your gas. Advice can vary depending on where you live. For home services customers who prefer to put pen to paper, send your complaint letter here: Services Customer Relations You can submit regular meter readings to British Gas through their website without needing a British Gas online account. Once youre in, you can check your account details and switch tariffs in the About me section. . Our help and support pages can guide you through any process. 100% accurate bills, all the time. However, the Office for Product Safety and Standards is only responsible for gas meter accuracy and complaints about billing should firstly be directed to the supplier concerned. Please contact us on 0800 048 0202* to arrange this. Is there anything wrong with this page? In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. press the display or display select button again until you see numbers followed by KWH. The phone line for Welsh speakers deals with all aspects of British Gas services in one place, including bill payments, meter readings, moving house and boiler services and repairs. There's a box for you to enter your new reading - if you have a day and night rate, there are separate boxes to enter them both. And, because they send automated meter readings, you get more accurate bills. Give us a call now, sit back and let us do the work. Yes, thats right! If you continue to use this site we will assume that you are happy with it. British Gas has a number of different ways that you can submit a meter reading. For gas smart meters, press and hold the red button A for 5-10 seconds. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. Sign up and stay current on Enbridge Gas related news. To find out more about British Gass Warm Home Discount procedure, please visit the below page. Every meter has one, and theyre kept in a central database. Remote reading of smart meters. If you're thinking of switching your business energy to British Gas, call 0333 414 5188 for a quote. To text us your electricity meter reading, simply text E followed by the reading. Our online chat is a great way to get in touch with us. This is also the number to call to help you set up your new home if you want to continue to receive your energy from British Gas. With British Gas HomeCare, you can take out cover for any breakdowns or repairs needed for your boiler and central heating system, as well as annual servicing and even electrical appliance repairs. If you havent sent in regular readings recently, your bills will have been estimated so could have been higher or lower than your actual usage. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: For imperial meters the reading (in hundreds of cubic feet) is therefore multiplied by 2.83 to convert to cubic metres (if the reading to the supplier was provided in cubic feet then this should be multiplied by 0.0283). Builders and contractors can submit requests to connect, activate or disconnect gas service/meters. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). Here, the electricity being consumed no longer has a perfect waveform, instead it acquires an erratic pattern. There are some added steps, however, in the case that theres an error with the meter. What happens if I dont submit a meter reading? Our Dawn Hub is one of the largest integrated natural gas storage facilities in North America. You can tweet them, follow their Facebook page or watch videos about British Gas on their YouTube channel. Here's how to take your reading: Digital Electric Meter:1) Look at the five digits to the left of the decimal point, reading from left to right.2) Ignore the other 3 numbers which may be shown in red.Imperial Meter:1) Look at the four large digits reading from left to right.2) You can ignore the two smaller digits in red.Download our app here: www.britishgas.co.uk/app Submit reading online here: https://www.britishgas.co.uk/meterreads Submit reading by text register first here: 08000480202Submit by phone 24/7 here: 08001070224 Heat for buildings is the second largest source of emissions in Ontario. You can check how to use the IHD for your smart meter. If they cant get access to your meter, theyll leave you a card to take your own reading. Thanks, your British Gas team". Give accurate, automatic meter readings . Find out how much you can save with EDF Energy today. It will show 5 numbers in black or white, and might be followed by 1 or more red numbers. You should be able to submit your BG meter readings by phone on the following number: 0333 202 9524 Available 24 hours a day. . Record the numbers from left to right. Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. If there is an error with your card or meter, when contacting British Gas, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any. To get a quote, you just need to enter your postcode and address, as well as your preferred payment method. Your meter reading has been recorded and will be used for your upcoming bill. A self-serve tool for employees & agents of companies holding a contract with Enbridge Gas. write down the number from left to right. wait until you see '01' with numbers followed by 'M3'. The figure is then multiplied by 1.02264 as prescribed in the above regulations. British Gas has admitted that millions of smart meter customers have been unable to use the energy giant's app or website to check their gas and electricity usage since February due to a "glitch". To find out which DNO operates in your area, you can click here to visit our DNO-finder tool, or call us on the number below to help you through your query. Set up your account now in a few clicks! Advice for people affected by child abuse. We're therefore encouraging our readers to take a meter reading today (if you haven't done so already). EDF EDF wants you to log into your account and submit your meter reading. If you have an electricity dual rate smart meter, press and release the blue display button and this will show Rate 2. British Gas has a social media presence on various platforms. meter self-read platform to get your bills. If you would like to provide a reading, you can enter it below or login to your account and submit it under the My Gas Meter tab. Your meter should have 'G4' and 'GWi' printed on it. Oops! MSE Forum It's free & available on iOS & Android MSE App To read the meter: press either of the buttons on your meter. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. Representatives are available Monday to Friday from 8 a.m. to 6 p.m. Give a meter reading If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. Yes, smart meters are as accurate as traditional gas and electricity meters. We know it gets pretty boring taking meter readings every time you want an accurate bill. Did you know that with a smart meter you may never have to submit a meter reading again! To direct your query to the right place, it is often more efficient to use the British Gas live chat service, which youll find on the Help and Support Frequently Asked Questions pages on the British Gas website. Thank you, your feedback has been submitted. Existing British Gas business customers can also log in to their account on the British Gas website to submit meter readings and manage energy bills. We're ready to help bring bills down. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. Help & Support - British Gas. When you call youll need to have a few details to hand: the date youre moving, your current address and your new address and meter readings from the place youre moving out of and for your new place. She joined Selectra in April 2018 as an energy copywriter where she dove into the fascinating world of electricity and gas and now manages the content team in the UK & Ireland. What happens if I dont submit my meter reading? Make sure to press Option 2 to speak about your issue with any of the British Gas HomeCare products, including annual boiler services, home insurance, cover for electrical and gas appliances, or plumbing and drains cover. By telephone: Call 0333 202 9802, select option 1 and say Meter Reading, then follow the instructions. Customers with smart meters don't need to worry as readings are automatically sent to their supplier One British Gas customer, Izmir Smajlaj from Streatham, said he had tried for almost two. Conversation. British Gas 2.5 31.9K Ratings Free iPhone Screenshots Here's what you can do: - Book an engineer (if you have cover with us) - Book one-off boiler repairs (even if you don't have cover) - Track and manage engineer appointments - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter Selectra UK works with this energy provider. How often you submit readings will also depend on how youve chosen to pay your bills. Winchester What happens if I dont submit meter reading? We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. This figure is then multiplied by the calorific value of the gas which is a measure of the available heat energy. Report a security concern Submitting your meter readings takes minutes through our website or the British Gas app. Customer reviews give the Apple version of the app an average rating of 2.6 out of five stars. We use some essential cookies to make this website work. We are a mandatory FIT & SEG licensee, Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Hydro Section), Statement of Investment Principles of OVO Energy Group of the Electricity Supply Pension Scheme (SSE Section), Implementation Statement for 2019 DB Regulations, Then pick to give an Electricity or Gas reading, Youll see a handy Help option if you need support taking your reading, Enter your reading into the box using your phone keypad. The conversion factor from cubic feet to cubic metres is 0.0283 therefore: 1 cubic foot = 0.0283 cubic metres. entertainment, news presenter | 4.8K views, 28 likes, 13 loves, 80 comments, 2 shares, Facebook Watch Videos from GBN Grenada Broadcasting Network: GBN News 28th April 2023 Anchor: Kenroy Baptiste. Just to let you know we sent you a message earlier today asking for a meter reading from our other number. . You have rejected additional cookies. Check our community expansion list to determine if an expansion surcharge will apply to you. Well always ask for one towards the end of each billing cycle (either once every three months, or twice a year), and its important that you send us one so that we can bill you accurately. Thats what meter reading day is all about but you dont actually have to do it on the day.