your customer service department should be embarrassed. Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. The worst customer service that I have ever experienced. Try any other company just not this one. Copyright Coporate Office Headquarters -2023. ', Enter your email address, the access code, and your phone number. Sold tickets on StubHub but don't have them. At this time if you need to change your email address on file, you will need to contact us so that we can make this change for you. Here's what can you do to speed things up, The memberships are costly and have no value. How do I get it fixed? Check out our FAQ Call us Give us a call if you need help with something urgent. ComplaintsBoard.com is a leading complaint resolution website on the Internet. You may or may not have one. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Now 3 days later I get an email telling me to do the same things I have tried a dozen times already. Under 'Have an access code,' select 'Find your order. Search over 700 When buying my tickets I did not notice the email that was written down was different from my personal and some random email was written down and I didnt notice until I had already made the order. My understanding is the tickets should be transferred on Ticketmaster to my name and email address, I should then receive an email from Ticketmaster separately to my email address and he loses access to the tickets. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Help us improve this article with your feedback. But its complicated. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Did we mention it's free? The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Open our virtual assistant, click on "Contact form" and let us know how we can help you. To update your primary email address or phone number: Did you find it helpful? Please help. : That is rightMe: well that isnt what happened so. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. StubHub U.S. and Canada Reviews | Read Customer Service Reviews of www.stubhub.com Events & Entertainment Events & Venues Event Ticket Seller StubHub U.S. and Canada StubHub U.S. and Canada Reviews 7,481 Bad 1.6 VERIFIED COMPANY www.stubhub.com Visit this website Sort: Most relevant ma. Filed today. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with StubHub Customer Service. Product shipment, payment, communication, billing, and any kind of service-related complaint about StubHub can be filed via the specific StubHub complaint section. Customer support is available every day from 5 a.m. to 9 p.m. Pacific Time in the U.S. and Canada. Explain your scenario, and provide any applicable evidence. {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}, __CONFIG_colors_palette__{"active_palette":0,"config":{"colors":{"f3080":{"name":"Main Accent","parent":-1},"f2bba":{"name":"Main Light 10","parent":"f3080"},"trewq":{"name":"Main Light 30","parent":"f3080"},"poiuy":{"name":"Main Light 80","parent":"f3080"},"f83d7":{"name":"Main Light 80","parent":"f3080"},"frty6":{"name":"Main Light 45","parent":"f3080"},"flktr":{"name":"Main Light 80","parent":"f3080"}},"gradients":[]},"palettes":[{"name":"Default","value":{"colors":{"f3080":{"val":"rgb(23, 23, 22)"},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"l":0.09,"s":0.02}}},"gradients":[]},"original":{"colors":{"f3080":{"val":"rgb(23, 23, 22)","hsl":{"h":60,"s":0.02,"l":0.09}},"f2bba":{"val":"rgba(23, 23, 22, 0.5)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.5}},"trewq":{"val":"rgba(23, 23, 22, 0.7)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.7}},"poiuy":{"val":"rgba(23, 23, 22, 0.35)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.35}},"f83d7":{"val":"rgba(23, 23, 22, 0.4)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.4}},"frty6":{"val":"rgba(23, 23, 22, 0.2)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.2}},"flktr":{"val":"rgba(23, 23, 22, 0.8)","hsl_parent_dependency":{"h":60,"s":0.02,"l":0.09,"a":0.8}}},"gradients":[]}}]}__CONFIG_colors_palette__. Sign up for a free account. trying to get a phone number for corp. office the number on home page does not work!!!!!! will see them in court how much will that cost stubhub? Welcome to StubHub Support Support Home / Contact information Browse by Category Getting started About StubHub Technical Support Account and Settings General settings Contact information Payment settings Preferences and notifications Event and Venue Buyers Sellers How to change my default contact information No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. All Rights Reserved. free lookups / month. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Discuss the issues you have had with StubHub and work with their customer service team to find a resolution. Ask the Community Contact Support Related Articles StubHub deals in a variety of industries, such as ticket exchange and ticket resale, and provides its services in united states canada united kingdom germany. This contact was published on October 2, 2016 and updated on October 22, 2022. These tickets can be for sports, concerts, theater and live entertainment. Alternatively, you can send us an email at All Dates. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Absolute WORST COSTUMER SERVICE. Sorry we couldn't be helpful. Other common StubHub email patterns are [first] [last] (ex. STAY AWAY! The only way for sellers to transfer tickets is to forward the email with the link. Privacy Policy. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. What do I do! You can call 866-788-2482 or send a dm to @TeamStubHub and explain you have a pass and they can assist. Absolutely ridiculous lack of real customer service. I paid over $8,000 only to be disappointed and lose all my money. Communicate regularly so that you are aware of problems or upcoming needs. Agent. Fax Number: 1-415-222-8552. 150-0043, Shibuya, Dogenzaka, 2 Chome1012 B2, Japan. StubHub Contact Info: Phone number: (866) 788-2482 Website: www.stubhub.com What does StubHub do? I have spent the last two hours online with a chat agent, because I couldnt wait on hold any longer because thats all your phone agents do ask you to go on hold while they look into it for you then you kill your phone battery waiting for some imbecile to get back to you.Here are some things you could learn1)Listen to your customers dont just use pre-typed notes, trust I was a chat agent for the geek squad I know what you are doing at your cubical.Example from real chat Me: Are all tickets on your website in US currency?Agent: Hey Jennifer Im sorry to hear that, let me see how I can help, 2)Listen, are you getting the point that listening is effective, You are unlikely to be able to help all your customers effectively if you dont listen to their needs. Me: This is all of the info I was providedAgent. Most customer needs are emotional rather than logical. (on the StubHub app, go to 'My tickets.' 175048 members 524 online Browse the forums Buying and Purchased tickets 1269 Posts Selling Tickets 1306 Posts Account and Settings 145 Posts Events and Venues 161 Posts Major Events 0 Posts Community activity Start a Discussion Recent Unanswered Suspicious Email Here's what's shakin' on South Island. That is a scam btw. Selling tickets and delivery expectations. No. They contact you, and the email even looks like it came from StubHub support. When I replied to the email saying I'd like to take advantage of that, they replied with "sorry that was a mistake, that option is no longer available for tonight's show" I replied with "This will be for tomorrow's show, how do I move forward? " It's often the quickest way to sort something out. Inexperience with ticket buying, would like a refund. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. StubHub has an average consumer rating of 2 stars from 292 reviews. Claim it and get a lot of features. 50. miles of. To write a complaint about StubHub and get an answer from the officials of StubHub, Complaintsboard.com's objective complaint writing and answer providing system can be used. It is a terrible business and horrible customer service. Welcome to StubHub Support My Orders My Sales My Account Community Browse Help Categories Where are my tickets? My Whirlpool stove is defective again. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. still has not resolved my issue. We publish the names and emails of customer service managers. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. StubHub was founded by Eric Baker and Jeff Fluhr. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com 11-10-2021 . If you click on the chat option, there's an option in the bottom right that says "contact form" that will let you send an email. I'm assuming you also got the random email about your payment method being updated? How To Contact StubHub Corporate Office Headquarters. Email address customerservice@stubhub.com Call-back available NO Department you are emailing Customer Service Customer service hours 24 hours, 7 days Most likely time of response 9am Average wait 10 Rank (overall) 2 Alternate methods phone, email, web Quality of communication 57% Quality of help 77% Customer votes 693 That's how stubhub knows you've sent the tixx and it also protects identity of the end buyer. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Sign In. customersupportuk@stubhub.co.uk. I will be contacting my Attorney General as well as filing complaints with any relevant organization. Why are travel refunds taking so long now? Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Yes Virginia . 208.97.145.23 Founded in 2000 and headquartered in San Francisco, California, StubHub is a San Francisco-based ticket exchange and resale company. Cookie Notice again worst customer service ever. 199 Fremont Street, Floor 4San Francisco, CA 94105 USACorporate Phone Number: 1-415-222-8400Fax Number: 1-415-222-8552Customer Service Number: 1-866-788-2482, Your email address will not be published. This is a TERRIBLE way to do business, and I will make sure that no one in my proximity uses this site. 1,915 talking about this. Open our virtual assistant, click on "Contact and dont tell anyone about any currency charges, change it on everyones visa in hopes to make more money without people knowing. Initial StubHub complaints should be directed to their team directly. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. We'll automatically confirm your order within 30 minutes of correct transfer. Should airlines pay for what they've done to us? and our My family flew from Seattle to go to the Cowboys game tonight and I cant get my tickets from stub hub because I accidentally spelled gmail wrong!! Thanks for your message we aim to get back to you within 24 hours. This website is using a security service to protect itself from online attacks. Or is any of the information above inaccurate? Customer service all the way to your seat, 2000-2022 StubHub. Give us a call if you need help with something urgent. proven methods for fixing any consumer problem. Picking up your tickets at one of our Last Minute Service Centres? StubHub phone numbers 1866 788 2482 5 8 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHub's email addresses? Is this your company? User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Prices may be higher or lower than face value. Hi @Lee36. STUB HUB GAURENTEES THAT IF YU BUY TWO TICKETS TOGETHER THEY WILL BE SIDE BY SIDE. If you could help me correct this, that would be great, Im freaking out. Either is possible (and other creative approaches might come up). Danielle is the author of this solution article. Orders. Buy and sell sports tickets, concert tickets, theatre tickets and Broadway tickets on StubHub! Lorem ipsum dolor sit amet consectetur adipisicing elit. Welcome to StubHub Community! San Francisco, CA 94105 USA. Plus, we have insightful letters, insider tips, and more. Please advise on how to find this information. Stay away from this company unless you want to get screwed. It provides a platform for users to put list their unwanted tickets for sale. Stubhubs terms and conditions do not allow for communication between buyer and seller. Payments. Emails found on company website yourfeedbackmatters@stubhub.com 100% Support 0 0 Emails found on 3rd party websites laudooley@stubhub.com 99% executive 0 0 jerskine@stubhub.com 99% A person pretends to be from StubHub. Nobody could explain how to email tickets after being sent to four different people. The more you know your customers, the better you become at anticipating their needs. Know any other ways to contact StubHub? Since you accepted the transfer (yes, it is true that if you are logged on to another TM account and click on the accept link, it will assign the transfer tickets to that email address). We'll do our best to get back to you in the next 24 hours. The most common StubHub email format is [first_initial] [last] (ex. Lorem ipsum dolor sit, amet consectetur adipisicing elit. Danielle is the author of this solution article. Tap the first drop-down menu to see 'Settings'), Select the 'Contact' tab (on the StubHub app, tap the second drop-down menu to see it).
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