If available, youll see the option to get tickets with AXS Official Resale on the event page. You cant speak to anyone and get held in live chat queues for ages. . There is much to discover in and around Saarbrcken. It is totally outrageous how they have kept my money for 7 months and counting! However, these sites usually do not offer refunds if the buyer cannot make the rescheduled date, so ticket holders are then told to resell their seats (benefiting the resale site twice over with its selling fees). Klicka hr fr att kontakta oss. Unfortunately, no. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was sent a letter to contact customer service to receive a full refund. As of now, it's not clear how long the refunds will take to be fully processed by either Live Nation or AEG. Unhelpful and UnlawfulTotally rubbish web portal, live chat is useless. When fans have tickets they cant use, they list them for other fans to buy. When its time for the event, they can open the app to show their tickets on their phone. Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. Fans wait for hours only for all the tickets to be sold out instantly. Customer Reviews are not used in the calculation of BBB Rating. There is one very interesting point that distinguishes the service from many of its competitors: AXS processes payment and delivery, so buyers and sellers never need to interact with each other. Its been three weeks and I am still trying to get payment for tickets I sold 6 months ago and cant get hold of anyone , I cannot believe I am still awaiting my refund 7 months later. The person identifyed as Ken was absolutely fantastic, very fast and clear understanding of issues, with little info took the time to source and fix a problem. The companys management also officially declares that All tickets sold on AXS.com And the ASUS app, including standard tickets and resale tickets, are 100% official and guaranteed authentic. As for the refund in case of cancellation of the concert, the full amount will be returned to the buyers card. I purchased my ticket to see Lana Del Rey at BST Hyde park in the Diamond section. Why it takes 10 "working" days to transfer funds is beyond me, but I waited, and waited, and waitedNo response. found at the bottom of this page. Any items left in coat check or lost and found over 14 days will be donated. Upon receipt, we will ship out a replacement item if available. Open the App and sign in to see your tickets. First Avenue and all of our venues are following guidance from state & local officials as well as the CDC regarding COVID safety. Best Ticket Broker! I assumed I would have to sell it but no help offered we unfortunately lost my sister who I purchased the gift for. Even if the problem is the fault of the customer himself, the support service will always solve the issue in the best way and without blaming the user. That also means that many smaller, independent venues and the artists they host are taking big financial hits at the moment. This is the only way to insure that a Semsterticket can be provided to . You can also write your message as follows: If you prefer to send an email to the support service, then first you will be asked to choose a country, since the service branches are located in different countries. (United States) Business Profile AXS Event Ticket Sales Headquarters Multi Location Business Find locations Contact Information 425 W 11th St #100 Los Angeles, CA 90015-3467 Get Directions Visit Website (213). This way your guests will be able to enter when they arrive using their own AXS Mobile ID. The Detroit show was cancelled on March 19, and no refund yet. Within Saarbrcken, a one-way ticket with the bus or Saarbahn (tram) costs 2.60 for adults. AXS Ticket Reviews - Is AXS Tickets Legit & Reliable? As a reminder, please check individual concert and event pages for specific details, as some artists may have different requirements than our general venue policies. Appreciate any help you can offer to allow me to resell as a minimum. We bought BTS Live Play and didnt realize until after that it wasnt the actual performance with the actual performers its a freaking broadcast. Ticketmaster, AXS, eTix and other ticket platforms e-mail ticket buyers with specific details on a show-by-show basis. Im very grateful that within 24 hours I was notified that a pass had become available & was sent an email with the confirmation details. I jumped through hoops trying to my tickets refunded.. As a rule, this fact is associated with a problematic update. It was impossible to select more than 2 tickets. You can email the site owner to let them know you were blocked. Request ID: 7c0dc95f4d5d2a5e. Most often (if you study the statistics of all the leading ticket sales companies in general), ticket sellers, as well as hackers who control various computer programs, try to carry out fraud. Check this box to Sign in, How to buy cheap NBA tickets with no service fee, How to buy cheap NFL tickets without a service fee, How to buy cheap NHL tickets with no service fees, How to buy cheap sports tickets without fees, The service support service is recognized as one of the best and operational, Very flexible system of work and cooperation with clients, Active work to prevent the sale of counterfeit tickets, Sometimes there are problems with ticket delivery. International credit cards cant be used to purchase resale tickets. I think given I have purchased the tickets I should be able to have a way to download or share it. Upon inquiry, First Avenue will confirm delivery to the address provided, date of delivery, and tracking information from the shipping carrier for the customer to investigate. Yes, according to most users, you can trust the service, since it is legit reliable and safe. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Also, look for an email from First Avenue prior to the show confirming any relevant policies. By User and expert reviews regarding the service vary somewhat. For up-to-date show information, visit our calendarHERE. All bags may be checked for free, except at the Palace Theatre where bag check is $5 and mandatory for all large bags and backpacks, and at The Fitzgerald Theater, which does not have a coat check. 13 April 2016 at 4:01PM. Be the first to know. If a show has been rescheduled, and you cannot make the new date, you have 30 days from being notified to request a refund from AXS (via support.axs.com or the AXS app) or etix . It goes against our guidelines to offer incentives for reviews. Yes, the tickets are legit. Returning user? With the one AXS app you can view and use tickets for The O2 arena, OVO Arena Wembley, BST Hyde Park, and more, all in one place. He fixed my problem instantly and made a disabled girl extremely happy. Due to COVID-19, many shows were postponing, rescheduling, or cancelling. All venues owned and operated by First Avenue are wheelchair accessible. This should be illegal. Thanks for signing up for the event guide! I received an email to let me know but with reassurance that if a pass became available I would be notified right away. The tickets sold on the 24th and the event was on the 25th March. The service also constantly replenishes the range of tickets that are offered to customers. All shipping takes approximately one week once your order is placed due to limited COVID-19 staffing precautions. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. If youre still looking for tickets, you can check the AXS Official Resale page. If you need medical seating, another entry in this section provides instructions. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. International Association of Better Business Bureaus. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Online store sales are final. 30 days later and still no refund. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. Find out how we combat fake reviews. The client should not be afraid that the server will monitor all his actions using a Facebook account. All policies are subject to changes or updates. Suggested companies are based on peoples browsing tendencies. This scheme is used by almost all services for the convenience of communication with the client. So youd think wed be able to sell or transfer, right? The action you just performed triggered the security solution. I call and emailed them multiple times and they said they were refunding me the money in 3 to 5 business days. If your friend already has an AXS account, the tickets will be transferred instantaneously. smiller501 Forumite. Depending on the venue, our ADA policy differs. If your event is cancelled, we'll automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement). If we talk about the dynamics of the companys development, it is very good: the service management always listens to criticism and tries to eliminate problems and weaknesses. 425 W 11th St #100 Los Angeles, CA 90015-3467 Share 1.0 / 5 4 Ratings Submit Review Finally! For instance, if you bought $250 in tickets, youll get an extra $50 toward the next big show. Montag - Mittwoch, Freitag There have been moments of profitability and decline in the history of the service, for example during the coronavirus pandemic. If you ordered the incorrect size, a solution could be ordering the correct size and giving the other as a sweet gift! Many people trust this company because the service has been around for 10 years. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This is a steadfast policy and we allow for no exceptions. Der Dienst nutzt Cookies, wodurch Daten verarbeitet werden. Canceled events: Most events that are outright canceled without any plans to reschedule will automatically be refunded to the credit card used to purchase your tickets. You will receive an email when your package has been shipped. As a rule, the companys employees identify potential scammers even before the purchase and sale transaction is completed. Front row or on the aisle? Official Tickets and Your Source for Live Entertainment | AXS.com I asked for a refund. In the unlikely event you received the wrong item, pleasecontact us at info@first-avenue.com with the following information to ensure that we can get this resolved for you quickly & efficiently: Once weve received the above info, our merch team will get this sorted for you as soon as possible. BBB Business Profiles are subject to change at any time. bridgewater high school field hockey; monarchy and dictatorship similarities and differences Theyll just have to create an AXS account to claim their tickets. Many customers like how the service staff solves their problems: quickly and politely. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. Please take the tickets directly to the box office for a refund. Ticket holders should expect an e-mail from the site with new information. The company has a special department in which people work who are engaged in various checks and protection of the service from fraudulent actions. Click here. Or consider buying gift cards or merchandise such as T-shirts from these venues and artists websites as another means to support them. Thanks to competent management, the service gradually added various functions, replenished the assortment. Postponed shows that are trying to reschedule, such as the Ordways The Color Purple, will provide seats to ticket holders for the makeup dates. On the AEG-owned AXS' website, though, a Help Center page states that "if your . As a rule, it is better to ask your questions during business hours; Monday Friday: 09: 00 17: 30 (Live Chat, Email & Social Channels). . When your tickets sell, youll receive an email informing you of the sale. Click the Transfer button next to the event in your AXS account. Thanks to them we have been refunded for tickets that were purchased for the C2C event in March 2024 after the site had crashed during the Early Bird booking and whilst my original tickets were in the basket, disappeared and showed only the top tier tickets available. Told we would hear back 48 hours, 72 hours never hear a thing ! Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). Such speculations are severely suppressed by the service. After completing the account information, you may buy, sell or manage any seats in your account. repurchase tickets to the makeup dates. Many buyers were dissatisfied, many did not want to wait in line for a refund, demanded the return of funds immediately. This cost is called fees and it is at the expense of these fees that the management provides technical support for the service. Saturday, Sunday & Bank Holidays days your question is unlikely to be resolved very quickly. Tired? Please keep an eye out for emails from First Avenue and AXS for important show-related information. Ticket purchases are final. Scripted call center response - not able to offer any support. Persons under the age of 21 may not attend 21+ events at the Turf Club. I was a little slow to do it so the passes had all sold out. Sign into your AXS Account and click Listings, Valid, State-issued, Drivers License (not clipped or punched VOID), Valid, State-issued, Identification Card (, The name of the item you received in its place, A clear photograph of the item you have received, Masks are final sale and are not eligible for returns and exchanges, Sale items cannot be returned or exchanged. x. This person deserves promotion. Read more about them (available in several languages) at the ZKE: Zentralen Kommunalen Entsorgungsbetrieb. A ticket is required for all persons 2 years of age or older. If these dates are postponed or canceled, the same rules will apply for refunds as listed above. It is very important to notify the service about the changes when changing the details. Yep! of Health (Vault), rapid tests, and over-the counter (OTC) tests. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Verification can help ensure real people write reviews about real companies. At the customer service centre located at Nassauer Str. Customers call the service one of the most honest because it is one of the few companies that frankly admit their mistakes if there are any. The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Please provide your business email which will be use for claim procedure. 173.236.224.153 Find answers to frequently asked questions about First Avenue. Crappy buisness practice!!! Do not forget, to interact with the service and make a purchase or sale, you need to register. If you are attending a show at Palace Theatre, Fitzgerald Theater, or an outdoor event at Surly Brewing Festival Field, ADA accommodations can be made by purchasing ADA Accessible tickets by following the Buy Tickets button on our websites. His attitude and competence is a credit to AXS tickets - twice now in the past six months he has gone up and beyond sorting out tickets for two concerts at this summer's BST Hyde Park festival for myself and my partner. Plans can . There are no suggested results at this time. Upon receipt, we will ship out a replacement item if available. The Palace Theatre has a General Admission Standing Room Only floor there are no seats in this section. If you place an order with no pre-order items, and you havent received it within ten days, please emailinfo@first-avenue.com. Availability will vary by performance, and ticket prices may exceed face value. Thank you for fixing our mistake Georgios. This was largely due to the professionalism of the people who work in the support service. They never responded to any of my requests. The companys employees prefer not to disclose details of exactly how they do it. and our Order number 1030213001. Please refer to an events specific ticketing page for more information on seating availability, selection, and pricing. No Fees! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Two happy customers here - and will totally book through AXS in the future! Bought your tickets at the venue's box office? For one, some ill-informed or panicky fans are trying to unload seats via resale sites such as StubHub, so seats for questionable big gigs like the Rolling Stones May 16 date at U.S. Bank Stadium can actually be had for face value or less (and the Stones are likely to reschedule if need be, as they did last year after Mick Jagger underwent heart surgery). Poor experience - recommend you do not purchase through them and go to a reputable partner.1021593819 here is the order number. If you do not currently have an AXS account you will be instructed to create one during your purchase. If the Verified Resale page is also showing no available inventory, please check back as resale tickets may become available at a later date. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Here are general guidelines and a few tips on how to handle tickets for sidelined performances. Independently of the personnal use they do of the Semesterticket, all students pay the same amount for it, and have the same claim of fullfilment of the prestation. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Bus and Saarbahn. If your event is canceled and not rescheduled, you'll need to send your tickets back to the Ticketmaster address below. There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. Your review is recommended to be at least 140 characters long. Click to reveal Shows still in limbo: For updates on concerts not yet postponed or canceled but questionable, news usually comes first from the artists themselves and/or the venues via their social-media sites. Fees are the money that the service earns on ticket sales. Richard was fast and efficient in helping find my order number for a concert I could not attend and was waiting for a refund. It is obviously not possible to call and actually speak to anyone, the chat was unhelpful and just left during the "conversation" before I could respond pointing out that his information was incorrect. Chris Riemenschneider Cloudflare Ray ID: 7c0dc9822c072d1d How BBB Processes Complaints and Reviews. He responded to my email straight away, which surprised me, he took my email seriously and was so supportive and helpful over an issue that was clearly my mistake. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. 2023 Trustpilot A/S. Customers with a restricted ID will not be permitted if suspected of being under the influence of drugs or alcohol, and their ticket will not be refunded. It is totally impossible to speak to anyone that doesn't tell you complete lies!!! User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.5060.114 Safari/537.36 Edg/103.0.1264.49. Due to the general nature of the pandemic, we do not have staff in the club and cannot resell mailed-in merchandise. The buyer can cancel the transaction only under extraordinary circumstances. The technical service of the service has previously stated that it is working on troubleshooting. The university considers the principe of solidarity very hightly. I wasnt able to get a ticket legitimately, but scalpers are allowed to scoop up the tickets and make a ton of money. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How can we possibly contact them with a question? You will receive an email once your order has shipped. AXS today is one of the most urgent online platforms for selling tickets to entertainment and sports events. Such symbols include, but are not limited to, the Confederate flag. Damaged or defective items may be returned or exchanged by emailing info@first-avenue.com within seven (7) days of receipt. Ticket machines are located directly at the tram stations. All rights reserved. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. First Avenue Productions is committed to providing a respectful and inclusive environment that is free from harassment and discrimination. Select the tickets to sell, and then set your price and selling options. However, you will have to and may not be able to! At SaarVV you can find information about public transportation across the entire state of Saarland: If your children attend school, you may apply for bus or tram tickets for them at the Job Centre. Also that I could receive a full refund for my ticket if a pass didnt become available. I purchased Ed Sheeran tickers back in March and could no longer attend so went with the option to resell using the AXS site. I will not be using either Stubhub or AXS ever again. AXS acts as the ticket selling agent for its clients, such as venues, teams and promoters. There is also a special chat window on the site where you can communicate directly with assistants. You must add a payment method to your AXS account, and following verification, will be paid within 10 days of your event taking place - this can be paid via PayPal or to your bank. BBB Business Profiles may not be reproduced for sales or promotional purposes. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. For information about travelling by bus and Saarbahn in various languages, please visit: Unterwegs im Saarland. They have almost 400 of my money and seem intent on keeping it and making it impossible for me to get back. Refunds will be available for performances that are already canceled, such as the Guthries Twelfth Nights dates this month. I sold 4 tickets to an Elton John gig at the O2 last November, the show was 3 weeks ago. Please can you update your review and include your booking/customer request number so our Customer Service Manager can reach out to you once they have looked at your booking. Select the tickets to transfer and enter the recipients information. For more information, please see our Always remember anyone can post on the MSE forums, so it can be very different from our opinion. who was the first black performer on american bandstand,
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