Out of all the documents I offered, this statement (that was accepted) is the only one that does NOT show my address at all, because that's how the bank generates their statements. Greetings everyone. Is it "apartment ##", "apt. This procedure applies to all PayPal accounts, which list Singapore as the country of residence or incorporation. Employer-issued W2 (dated within last 12 months), Paystub with complete SSN (dated within last 12 months), Third party prepared tax documents (dated within last 12 months, and signed by third-party preparer), Screen print of EIN/TIN assigned real-time during online application, Previous year's business tax return, prepared and signed by 3rd party preparer, Current bank statement displaying truncated EIN/TIN (dated within last 12 months), Current credit card statement displaying truncated EIN/TIN (dated within last 12 months), Other government-issued documents displaying full business name and 9-digit EIN/TIN (dated within last 12 months), Government-issued business license/permit, Current Certificate of Good Standing (active status), Current bank statement displaying full business name, Current credit card statement displaying full business name, Other registration document filed with Secretary of State (for example: Certificate of Incorporation, Partnership Agreement, or comparable business registration document). Government issued ID, such as a driver's license or passport, Current utility bill dated within the last 3 months, Bank, credit card, or financial statement, Any business documents/forms approved by and filed with the business's governing state. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The issue was FINALLY resolved today, after nearly 3 months of struggling with the verification process. In this article, we'll give you a complete guide about this topic. Itll generally take the form of a document from a reputable service thats recently been sent to your home address proving thats the address you actually use. In most cases, that date is more than 6 months back and is bound to be rejected by PayPal should you submit it. Linking a Bank Account or Debit Card on a Computer 1 Go to https://www.paypal.com in your web browser. PayPal's understanding of what "a few working days" means is radically different from the rest of us. So that, these are ideal for training and educational purposes. Here's yet another update from today, furthering the mockery and incompetence I've been seeing from PayPal. Looking for a great Passbook by Remitly alternative? To help ensure PayPal remains a safer place for all customers to transact, and to comply with regulatory requirements, we may ask you to confirm your identity when youre reaching a total transaction value of S$7,500. And should I expect Paypal to be picky and worry about them finding reasons to reject what I send to them? A proof of residency letter, or affidavit of residence, is a sworn statement that a person resides at a specific address. Use that to submit to PayPal as proof of address. If you don't have a bank account or debit card, you can still verify your account by providing proof of identity. Does this message mean the system may add even more restrictions, or are they referring to the same ones being reconfirmed? medical or car insurance, Documents from your school or a public authority. If you're thinking about getting a Discover secured credit card, learn more in this article. Today, Ill show you one document that you can submit as proof of address in the PayPal verification process for a personal account and get through in just a few minutes! Or you dont feel like visiting the bank? If you only have an older statement on hand, you can request a more recent one to be mailed to you from the bank, or the organization may accept an electronic bank statement you've printed from your online banking website. While it has important to note that such documents have provided only for novelty reasons. Otherwise, itll be rejected. Learn everything about how safe is PayPal: is it safe for buyers and sellers? The address shown must be that of their home and not of a secondary residence where they go on vacation. Even at this very moment, I don't know which of the latest documents are either rejected or yet to be reviewed. Cookie Notice A utility bill electric bill, water bill, etc. That constitutes proof of address and will work for almost every case. However, if you print a statement, the requester may require that you get a teller to include a stamp proving the account isn't closed. Each one formats the address differently, I don't know how the heck they want me to prefix my block and entrance and floor and apartment number! Privacy Policy. Typically, you might be required to show both proof of ID and proof of address. Although I consider this a disturbing invasion of privacy and did not appreciate being requested to send scanned documents over an internet connection, I did so and uploaded what Paypal asked me to on their website form. Read on to find out more! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Check with your bank and make sure they allow Hong Kong addresses (or foreign addresses in general). Good luck! Well use cookies to improve and customize your experience if you continue to browse. There is no excuse for what is happening: PayPal is punishing those who have done absolutely nothing wrong, who have never broken either the law nor their terms of service, who have shown only good will and fully played by their rules something no institution with a speck of professionalism would ever do to their clients! Those who have had an account for a while know PayPal takes security very seriously. Open a multi-currency account with Wise and you can verify your identity using photo ID and proof of address you dont need to provide bank account details. Once your account is open, you can start sending and receiving international payments right away. PayPal doesnt say how much money But obviously not even this was possible without encountering further issues: First of all, I cannot edit my address because it's linked to a bank card, and apparently addresses linked to cards may not be edited for some inexplicable reason. It will open to a window like the one below. A copy of a government-issued identity document (NRIC or Drivers License or Passport). All of them show my address clear as daylight, except for just one. First of all, the website and emails are full of inconsistencies and misunderstandings of terms, including the following: That being said, the story is of course not free of documents being rejected, just as I predicted; My electronic phone bill was deemed useless after 3 weeks of waiting all because my phone company chooses not to put their logo on it, whereas PayPal insists that their proof of location contains silly drawings on them, even when all of the written info is clear as daylight. Will my information be shared with third parties? I (finally) received a new email update this morning. I am not a Singapore citizen, but hold a Singapore PayPal account. The issue was FINALLY resolved today, after nearly 3 months of struggling with the verification process. It's definitely a relief to see all warnin Your passport, for instance, doesnt have your address on so its proof of ID, but not proof of Eventually they said they'd note one another to see if there's anything they could do, which was the typical tactic to get rid of me without absolutely anything changing. WebBank statement must show your current address Further, the bank statement must show your current address and name. So you can do that instead, and then just wait patiently for a couple days while it wings its way to you. Please tell me if I'm the one being unreasonable here, because I believe I've managed to be more patient than most folks would have been at this point after spending hours running across the city and scanning documents just for PayPal, and being met only with mockery in return. Cookie Notice Otherwise: Yes, I'd switch to paperless tomorrow. Are my documents secure when I send them? So, it's important to first check with the organization to determine all the documentation you'll need to provide. It will prove that you are indeed who you claim to be. I believe this is due to some law in the US regarding money laundering, which requires all banks to gather informations on their customers apparently that ended up affecting even how services like Paypal have to relate to their users, whether we care about the world's games of 'cops and robbers' or not. You can either log in to your PayPal account to upload your documents or fax them to us. Do I need to submit documentation again if I receive a notification for my other account? We accept copies of the following documents as proof of identity: When you send the documents, please make sure that the following information is visible: Note: If you've recently changed your name and your document doesn't match with PayPal, we may ask for more documentation that shows the name change. While providing a recent bank statement can serve as a proof of residence for many purposes, the organization requesting the proof may not accept that document on its own or may prefer something related to your housing. Right now I'm once more in the process of waiting for a "few" business "days" which I wouldn't mind if I was sure this is the end of it, and they won't find god knows what wrong with this document as well. Find out more in this article. Proof of address is not the same as proof of identification (ID). I have two PayPal accounts under the same company. PayPal finally decided to accept one of the bank statements I sent them as proof of address for the address verification procedure. I have no idea whether this still counts as what they want, but it's all I was allowed to do. That's the only bank account I have right now.. @kernowlassYes, I have read that. Several more weeks have passed. During this time, PayPal has been silently rejecting every document I was submitting neither the account interfa Why do you still need my identification documents? By browsing this website, you consent to the use of cookies. It is not necessary to own your place of residence to prove your address. You will receive an email with a new password, which youll use to log in with. Discover it Secured review: Is it a good credit card? Your identification documents will help us validate your information, ensuring that you are the rightful account owner. I sent them a scan of my last bank statement after that, which contains my bank's logo as well as my full name and address. So its best either to check in advance, or to turn up with multiple documents that you think might satisfy them say, four or five and then just let the officials pick their preferred ones. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Like I said I've submitted a dozen files to them over the course of two months, because no matter what proof of address I gave them there was always a reason to reject it. Any help will be appreciated! Otherwise, can i provide Bank Account Contract that has the address and my name written? That might prove harder if the bills arent in your name, and/or if you dont work. Many freelancers also use PayPal deposits as proof of income. Utility bill means a gas bill, water bill, phone bill, or electricity bill. Unless you want to give up that account for good. Please see the guide below explaining what documents we can orcannot accept. We accept copies of the following documents: Current utility or phone bill ; Current insurance or tax statement Yes, I'm aware of that but my bank statement was rejected. WebYour name and address on the documents must match those on your PayPal account and the proof of address document is dated within the last 6 months. Is it FDIC insured? Thats just one reason why its important to notify everyone of your change of address as soon as you can. I am not told which document was accepted or rejected, and in fact I don't even now know if one was finally accepted to begin with. The first staff member I called told me to go to my bank and ask them to print out a written statement, guaranteeing me that this will work and they will lift the restriction once they receive it. If youve forgotten your password, click on forgot password at the bottom of the screen. I don't believe that in the year 2017 people should have to deal with stress due to such easily avoidable issues. Other steps include uploading your photo and ID, and verifying your credit card. I submitted one that I had downloaded a few years ago. Further, the bank statement must show your current address and name. Itll take you to the Basic Information tab, which will look like the one below. For instance, they might need to be less than a year old, or less than three months. If you find out that the organization does allow a bank statement as proof of address, know that there are some common requirements for the document to be valid. Expired, partial, or obscured documents We dont accept invoices or partial documents. By browsing this website, you consent to the use of cookies. Your name and address on the documents must match those on your PayPal account and the proof of address document is dated within the last 6 months. Yes. A complete guide about PayPal SSN, Is PayPal safe to use? Do you know those documents that you keep in your email as attachments for future job applications? Other potential documents include an employer verification document, health insurance policy or school transcript. For proof of address, PayPal asks for a utility bill, bank or credit card statement, or a government-issued document in your name. Just follow the steps below and at the end click Submit. And potentially, youll be asked for two different pieces of proof of address. Weband asking me to submit proof of business address to this url ( https://www.paypal.com/policy/hub/cip) but the page there said "Thank you for providing the required information. I'm additionally getting ready to publish my experience everywhere I can, in order to let everyone know of what happened to me and warn them; PayPal has zero respect for its users, and does not give a damn even about those of us who depend on them for money we need to survive! Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If you can't find a list, it's worth calling for more information to prevent an extra trip. It could also serve as evidence that youre a resident in the USA, or in a particular state. Youll only pay low, transparent fees and youll always get the real exchange rate. Dont worry, PayPal will lift the restrictions once you complete the verification process successfully. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date. Scan this QR code to download the app now. The name on this document must match the name you've registered with PayPal. Fill Proof of address is not the same as proof of identification (ID). Or, please login to your account and Contact Customer Support for help. I don't know which of the two the staff checks most, so I had to note down both links and upload everything twice to be certain. Further, the bank statement must show your current address and name. In general, anything thats not on an official list might get rejected. Before heading to the government office, school or business requesting proof of residence, try visiting their website to learn about application requirements as you'll usually find a list of acceptable options. Several more weeks have passed. Wondering if it's safe to use PayPal for your international money transfer needs or more? Why does PayPal require my identification documents? For some important official tasks, like opening a bank account or registering at the DMV, you may well be asked for proof of address, otherwise known as proof of residence. I continue receiving emails saying "we need more information about you", whereas the ticket has the status "waiting for your response". https://www.paypal.com/cgi-bin/webscr?cmd=_complaint-view. This goes on top the fact that I need to submit each document in two places simultaneously: Once in the interface available from https://www.paypal.com/cgi-bin/webscr?cmd=_complaint-view and once under https://www.paypal.com/confirmcard which is apparently a different database. We can only confirm physical addresses, not PO Box addresses. B This time it didn't say that my documents were rejected (the usual), but that my address settings in my account are incorrect, because they don't match what is written in the provided documentation "word by word". However, if you print a statement, the requester may require. Of course, things may be harder if youve recently moved, or youre in the process of doing so. Furthermore if you only have an older statement on hand, so you can request a more recent one to be mailed to you from the bank, or the organisation may accept an electronic bank statement youve printed from your online banking website. By the way, a better place to store such documents is on Google Drive. I even had a discussion with the bank clerk while they were printing the file, and he told me that many clients of the bank use their cards with PayPal yet they've never heard of them ever being asked this sort of info, as well as mentioning that the statement they're giving me (stamped and signed) should be everything an institution like PayPal would legally require. I hope PayPal understands the responsibility they have toward those who depend on them including people who don't have an endless supply of documents to satisfy picky verifications which in a normal society shouldn't even exist. Which that you get a teller to include a stamp proving the account isnt closed. Can you ignore the verification process and continue to use your account normally? We can only confirm physical addresses, not PO Box addresses. @hana14 Hi and welcome, I can see that @kernowlass has kindly provided you with a list of accepted documents. Thank you Kernowlass. If all of Here's yet another update from today, furthering the mockery and incompetence I've been seeing from PayPal. I'm sorry if this sounds confrontationa Complete guide & tips to avoid scams, Passbook by Remitly Review [Discontinued May 2023], The 5 most common Zelle scams (and how to avoid them) [2023]. The name registered on your PayPal account must match the name on your documentation, such as your photo ID, bank account statement, etc. Leave the Archive. Log in to view your Analytics, AdSense & PayPal stats. You are viewing the PayPal Community Archives. Can someone please explain to me just what in the world is going on here? Where to send in identity verification documents. Your proof of ID often wont be accepted as proof of address, even if it does have your address on it. This content may be old or outdated. I asked them what I did wrong and why documents that clearly meet their requirements are being rejected all they could point out is that they all just so happen not to work, because this bit is printed over there and that bit isn't visible the way PayPal expects it and god only knows what else. As with using a bank statement as proof of residence, these secondary documents will need to include current address information and your name as well as not
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