Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! Give it a couple minutes to get itself ready and then it should load as usual. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. - edited All Rights Reserved. on Thanks in advance for any help you can give, on Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. Hi, no I don't have a subscription. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. Any advice would be appreciated. 05-07-2022 You can print a freepost label to eturn the box if you wish. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Your account is set up as TV store only and a TV account should be set up as multicast. 01:40 PM. Within three seconds press and hold the power button on the front of the box and hold both buttons. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. Thanks for your time and help. 06-05-2019 Mine has just started doing the same thing. 20h29. Go to the Information & Reset sub-menu. 17h07. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. Hi, thanks for your reply. YouView TV Ltd 2023. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. I've tried that about 15 times now, to no avail. 15-12-2020 Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. YouView+ UHD box stuck loading and needs full factory reset. You may be able to get it working again by going into Maintenance Mode and performing a reset. on 22h00, on 14-12-2020 on We know how important recordings are so we do offer options to keep your recordings. 04-04-2020 17h05 Humax have a reputation for being the best Freeview / Youview boxes around. T1000 boxes have a reputation for premature hardware failure. http://videos.youview.com/support/maintenance_mode.pdf. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. 24-04-2019 Take a look at the forum I mentioned. Internet/USB Recovery, keep recordings. This happened to me a couple of weeks ago. (Yes, I have pressed the 'Me Too' button.) Hi@SiGreenwood Did you receive the new box OK? 04-04-2020 (As fine as they ever do on my poor internet connection lol). I'm showing no TV product on your account currently and the system will not allow a TV box to be sent. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Sadly factory reset stopped at set up broadband connection. 24-04-2019 Already know your box model? I take it you arent on a YouView contract with Plusnet, or you would have their box? Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. When I powered it back on, it seemed to work again. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. The different options available are displayed below. YouView TV Ltd 2023. You would be indeed wise to get your money back. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Need help with these connections? Thats not meant to happen. The guide works fine, as do the catch up players. on Switch on the power switch on the back of your box and a red light should appear on the front. All rights reserved. With regards to the non loading, this is normally a sign of a catastrophic failure. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? I believe there is a maintenance mode which you can get into, which may give you more recovery options. You can print a freepost label to eturn the box if you wish. If this does not do the trick, then your device may be due for a software update. Model number 91-00438. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM It is described at . 14-12-2020 It looks like you're new here. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. There was a factory reset, but keep recordings option, but this failed. p.s. Thanks, are you saying that you think the hard disk has died then? Luckily I managed to watch other recordings on catchup. Very happy. Me too, on my DTR1010. 04-04-2020 on 8h37. 9h42. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. We can't get past the message Freeview Loading. Are you currently in a TV contract with BT ? Properly gutted I cant get to my recordings, they did appear after a very long wait earlier but then it just sat there :-(. Thanks. . Youview box used to work, no problem with other gadgets. To have two die on you like this sounds like very bad luck. YouView TV Ltd 2023. Post back and let me know. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. 01-05-2019 To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. I've arranged for a replacement box to be sent and returns packaging to return your existing box. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Registered in England. Select Update Software. Welcome to the Digital Spy forums. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) OpenReach engineers to the house. The third one might be fine. It is a bt youview box. 10h41, on I bought the box a few years ago to record and access freeview channels. I've got a load of recordings I can't access. Cheers . Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. mode 4 (interenet reset keeping recordings) are the ones to consider. I'll let @JohnC2 as he isn't in the office today. 13-04-2020 We use cookies on our website. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Worked fine until last night. Me too, on my DTR1010. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. Go to the main menu by pressing the blue Home (or YouView) button on your remote. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Unplug and reconnect power to yourbox. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. on Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. (Yes, I have pressed the 'Me Too' button.) My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? please let us know how you get on with a 4K recording. OpenReach engineers to the house. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. Access from your Country was disabled by the administrator. Then find your instructions below. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. on 05-07-2022 My box has a repeat problem. Make sure you keep the box in standby. 12-04-2020 www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. 25-04-2019 If you give our Loyalty Teams a call on03451720046 they can add the required product for you. This first happened about a week ago. Maintenance mode is used to recover your box when something has gone wrong with it. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on To check for a software update, follow the steps below: Press the YouView button, select settings . 23-04-2019 (Although i'm not sure why the drive would affect the 'settings' menu)? Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. It is described at. Read our cookie policy. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. I'm really glad to hear you've received the new box and all appears to be well. 06-05-2019 Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. 01:04 PM, on If not then I'll go for the full factory reset deleting recordings. This site uses cookies. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Hi John. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". 04-04-2020 We have a tv contract with bt. Are you familar with perforing maintenence mode resets on Youview boxes? You view box stuck on loading page. Many thanks. The aerial cable is securely connected to the Aerial In/Antenna In port. At that time, I switched it off and left it unplugged for a minute or two. 01-05-2019 Only change is that I had to switch channels on broadband recently. YouView TV Ltd 2023. 17h00. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. I would still be inclined to get it replaced under warranty. Thanks. on Do you have a current BT TV subscription? Hi, im hoping someone can help me please. I've sent you a Private message explaining how you can contact the forum moderation team. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) You may be able to change the hard disk inside. Hope you're keeping well in these strange times! There are various different levels of reset modes 2 (factory reset keeping recordings) . If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. Press and hold the reset button on the right-hand side of the box. I think that hardware failure is a possibility. I'm really glad to hear you've received the new box and all appears to be well. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 12h21. on Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. If youd like to join in, please sign in or register. The new box should be with you on Monday. The Ethernet cable is securely connected to the Ethernet port. 14-12-2020 Humax say that the failure rate is within industry norms, but they would, wouldn't they. . For help with your TalkTalk TV box, channels and apps. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. I will also have had a BT Youview box from BT just under 6 months now. 11:35 AM, on Make sure you keep the box in standby. Myview recordings and scheduled does the same. Update 2: Have tried software reset (recommended) and both factory reset options. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. 14-12-2020 Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. 15-12-2020 There are various different levels of reset modes 2 (factory reset keeping recordings) . A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. Hi John. A YouView Box FAQ. Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. 03:09 PM. However, this time, that remedy does not seem to work. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 14-12-2020 on So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Hi@SiGreenwood thanks for sending over your details. 04-04-2020 12:11 PM. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. It just seems to get stuck on the YouView loading screen forever.
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