}. The best part of working for Apple: It had to be launch days! At Apple, the learning never ends, and team members continually support each other. width: 1em !important; The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Both full-time and part-time jobs are available. border-bottom: 1px solid #ededed; Be sure to check out, Report: watchOS 10 to include revamped design with a focus on widgets, iOS 17 updates to Wallet, Health, and Wallpapers allegedly revealed in renders, Apple Watch may finally work with multiple iPhones and iPads, and heres why that matters, Inside the world of TikTok-inspired fake AirPods scams (and how to protect yourself), Creative Pro, a mid-level position providing training & support to customers, Technical Expert, a new support position between Technical Specialist and Genius. where everyone is welcome. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. ","server_up":"The live stream is paused and may resume shortly. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. To try and to fail, With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Of course, every employees experience is different but we recently spoke with former Apple specialist Albert Adolphus to find out what it was really like for him: Time at Apple: I worked for Apple in a Connecticut store from October 2010 through May 2012. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. color: #000000; padding: 0 20px; We give more than we take. Your work hours will be based on business needs. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. Hearing that there is a big deal Apple Retail Store meeting Sunday. line-height: 29px; Cambridgeshire Radio Station, I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apples achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. We first heard last week that the changes would be announced on Sunday, along with a newcredo. var mobileNav = {"search":{"url":"https:\/\/www.fondation-fhb.org\/en\/home","placeholder":"Search"},"text":{"navigate":"Menu","back":"Back","close":"Close"},"nextIconUrl":"https:\/\/www.fondation-fhb.org\/wp-content\/themes\/vantage\/inc\/mobilenav\/images\/next.png","mobileMenuClose":"
<\/i>"}; Apple will always have amazing benefits, way beyond just a cellphone plan medical dental and vision, but the company is more political then a presidential debate. If you have a talent for hands-on problem solving, you can address customers technical issues to reconnect them with the Apple experience they love. line-height: 29px; display: none; Apple Specialist was an independent Apple Inc. reseller based in the United States or Canada which offered its line of hardware and software, service, and support for branded products, and was designated as Specialist by the manufacturer. What do you think? Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. border: none !important; Apple is a drug-free workplace. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Reason for leaving: I lefT in the summer of 2012 due to an opportune business internship in California. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Q: Description. They offered benefit options such as health care for all employees full- and/or part-time. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. At other times, you refer customers to support team members who get them up and running again. To start the conversation again, simply We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. To start the conversation again, simply ask a new question. Ben Lovejoy is a British technology writer and EU Editor for 9to5Mac. From the planet, Learn more (Opens in a new window) . You also educate your team members about products, while independently keeping your own technical know-how up to date. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Do you love how it feels to help others? When a customer needs assistance, you quickly assess their situation. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. People who recognize themselves in each other. line-height: 29px; More Job training: Apple has a specially designed training program for all new employees, referred to as Core training. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Learn more (Opens in a new window) . Get discovered. Feb 7, 2019 6:31 PM in response to Whatsup143 Hiring process: Well, I was working at Best Buy but I wanted something more exciting. .tablepress tfoot th, .tablepress thead th { Profile. As a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. The Technical Expert position appears to be designed to free up Geniuses for more complex troubleshooting and repairs. height: 1em !important; } Learn more about your EEO rights as an applicant (Opens in a new window) . Technical Specialist (Current Employee) - Calgary, AB - 29 October 2022. Apple is an equal opportunity employer that is committed to inclusion and diversity. We took a 4-hour flight on the new Delta Airbus jet that Boeing tried to keep out of the US. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. .panel-grid-cell .widget-title { Specialist salaries - 14 salaries reported. Were looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current. var wpstream_player_vars = {"admin_url":"https:\/\/www.fondation-fhb.org\/wp-admin\/","chat_not_connected":"Inactive Channel - Chat is disabled. Along the way, youll be updating your technical know-how and educating team members about technical issues. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Learn more about Technical Support roles. text-align:center; In 2016, Apple introduced a Premier Partner designation and began phasing out the Specialist designation. For getting the right support, here's a genius idea. Because good enough isnt. Network of Foundations and Institutions for the Promotion of a Culture of Peace in Africa. click here to select a store and view pay information. An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. It was a month before any of us would be on the sales floor alone. } Recertification exams for unexpired certifications cost $49. Creative Lead/ Creative Pro / Creative, Technical Check out 9to5Mac on YouTube for more Apple news: Apple operates more than 500 retail stores acros. The difference between Specialist and Genius: I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. to do it all over again tomorrow. 3.8M subscribers in the apple community. This was over 4 years ago. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Learn more. $13 / hr. I am thinking of applying for either role or might even reply for both of them depending on how I see fit. It was a month before any of us would be on the sales floor alone. Applecare At Home Advisor salaries - 14 salaries reported. I guess the one part of the job I didnt look forward to was closing the store at night. display: block; Whatsup143, User profile for user: width: 150px; Top editors give you the stories you want delivered right to your inbox each weekday. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Looks like no ones replied in a while. } " /> Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple . Lead Genius / Genius / Technical Expert / Technical Specialist (currently Family Room Specialist). Apple Specialist Resume Examples. Apple is an equal opportunity employer that is committed to inclusion and diversity. Introduce yourself, and well get in touch if theres a role that seems like a good match. In addition to the Genius Bar for hardware repairs, you have more immediate support options. To view your favorites, sign in with your Apple ID. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Your work hours will be based on business needs. Youll need to be flexible with your schedule. Thanks to J for the additional info. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Youre reading 9to5Mac experts who break news about Apple and its surrounding ecosystem, day after day. color: #f5853b; Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. /*
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